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DELIVERY AND RETURNS

UK Orders:

UK standard delivery is free for orders over £200

UK express delivery is free for orders over £500

DESTINATION: DELIVERY METHOD:  TIME: COST:
UNITED KINGDOM ECONOMY DELIVERY
3-5 WORKING DAYS
£2.95
UNITED KINGDOM
STANDARD DELIVERY
2-3 WORKING DAYS
£4.95
UNITED KINGDOM
EXPRESS DELIVERY
1-2 WORKING DAYS
£8.00
Express Delivery - Typically 1 working day for orders placed before 1pm (mid-day)

International Orders:

Standard delivery is free for orders over £300 for all international orders. 

DESTINATION: DELIVERY METHOD:  TIME: COST:
EUROPEAN COUNTRIES STANDARD DELIVERY
3-7 WORKING DAYS
£9.95
EUROPEAN COUNTRIES
EXPRESS DELIVERY
1-3 WORKING DAYS
£20.00
USA
STANDARD DELIVERY
5-10 WORKING DAYS
£9.95
USA
EXPRESS DELIVERY
1-3 WORKING DAYS
£20.00
CHINA AND JAPAN
STANDARD DELIVERY
5-10 WORKING DAYS
£9.95
CHINA AND JAPAN
EXPRESS DELIVERY
1-3 WORKING DAYS
£20.00
REST OF THE WORLD
STANDARD DELIVERY
5-10 WORKING DAYS
£14.95
REST OF THE WORLD
EXPRESS DELIVERY 1-3 WORKING DAYS £25.00

ROE use a standard pricing policy so that all customers are charged the same price where ever they live. We do not offer VAT refunds on any orders placed outside of the EU. 

EXCHANGES AND RETURNS

Returns received within 14 days of items being dispatched are liable for a full refund or exchange.

Exchanges are only accepted for items that are requiring a size change for the same style only. Exchanges are accepted for returns received within 14 days of items being dispatched.

Items must be returned unworn and in perfect, original condition. The sealed tag must not be broken. If the product is returned in a condition which is not as originally sent or the sealable tag is broken, the product will be returned back to the customer. 

Item return charges are of the responsibility of the customer and must be sent with recorded delivery and the correct insurance cover in order for their actions to be completed. We are unable to refund the original postage costs for returns. 

Item return charges are only liable of ROE Menswear for any items that are sent incorrectly or damaged through the fault of ROE Menswear. All items are checked thoroughly prior to sending to ensure the quality of the garment is the highest possible. 

For exchanges, the return of the product is of the responsibility of the customer in line with our policy above, but the redelivery cost of the item is free. 

Sale items are liable for the same returns policy as full priced items. 

Any queries with our delivery and returns policy, please use our contact form or alternatively email us on at contact@roemenswear.com 

 

HOW TO RETURN OR EXCHANGE:

If you would like to return or exchange your order, please use our contact form or email us at contact@roemenswear.com

We aim to process returns and exchanges as quickly as possible, but please allow up to 7 days from receiving the goods. 

Please note that our normal working hours are 9am to 6pm GMT, Monday to Friday. 

 

This returns policy does not affect your statutory rights.